People see the finished plate. They see the Instagram picture. They see the beautiful house, the BBQ, the guests drinking champagne and the chef standing there looking like everything is under control.
What they don’t see is what happened before that picture was taken.
This particular weekend? 4 events. 3 days.
By the end of it, I was reminded why private cheffing is a completely different animal from working in a professional kitchen.
Thursday. First job. A work-group BBQ at a massive private house.
I’d only picked the booking up 2 days before because the previous chef had cancelled. No problem. That’s what I do. Turn up. Work with what I’ve got. Deliver.
Then I saw the BBQ.
Fuck me.
Old food. Old debris. Dirty.
Before I could even think about cooking someone’s dinner, I had to start cleaning their equipment.
That’s something nobody puts in the glamorous private-chef videos. ‘Come and experience the luxury life of a private chef.’ Yeah. Sometimes that luxury involves scraping somebody else’s old food off a BBQ.
Eventually, I got it clean enough to work safely. Then came problem number 2. It wouldn’t hold its heat properly.
At this point you have 2 choices. Stand there complaining about the equipment. Or find another way.
I used parchment where appropriate, grilled what I could and finished what needed finishing in the oven. Dinner went out. Guests were happy. Job done.
But Thursday had already reminded me of one of the biggest lessons in private dining: you can be the most organised chef in the world and walk into someone else’s kitchen and become disorganised within 5 minutes.
Because you’re entering their world. Their equipment. Their fridge. Their oven. Their utensils. Their idea of what constitutes a ‘fully equipped kitchen.’ And believe me… that definition varies considerably.
Friday — Cambridge. This time I had my sous chef with me. And we needed him.
20 children. 30 adults. 50 guests. Beautiful property. Massive kitchen. State-of-the-art BBQ. Pizza oven. Now we’re talking.
After Thursday’s BBQ, this looked like heaven.
Until we tried using the pizza oven. Didn’t fucking work.
Fine. We’ll adapt. Let’s see what equipment we’ve got inside this enormous kitchen. Surely a property like this has everything.
We started opening cupboards. 1 wok. 1 sieve. 1 frying pan. That was basically our professional kitchen. You couldn’t make it up.
People sometimes think the difficult part of private cheffing is the cooking. It isn’t. I know how to cook.
The difficult part is figuring out how the fuck you’re going to cook what you’ve promised with whatever happens to be inside somebody’s house.
So we figured it out. We adapted. We cooked. We served 50 people. And once again… we delivered.
That’s become a big part of what I want my business to represent. We take on things that look impossible. Then we find a way to deliver them.
Then Saturday happened.
This was supposed to be straightforward. My sous chef had an event for 23 ladies. I had another event for 16 ladies. Two chefs. Two events. Everything covered.
Until my phone went.
My sous chef had been involved in an emergency and couldn’t attend. Now I had a problem. 2 events. 39 guests. 1 chef. At basically the same time.
This is the moment where running your own business becomes very different from being employed. There’s nobody upstairs to pass the problem to. There’s no operations manager coming to save you. It’s your name on the booking.
I tried contacting the first client to see whether moving the event to Sunday was possible. No answer.
I could have cancelled. And nobody could really have blamed me. There had been an emergency.
But I fucking hate cancelling. Because behind every booking there’s already been work. Ingredients purchased. Menus written. Sauces prepared. Food prepped. Hours spent organising.
And on the other side of it, there’s a customer who’s planned an entire evening around you turning up.
So I came up with another solution. And looking back… it was slightly fucking ridiculous.
I’d arrive at the first event 2 hours before service. Get inside. Prepare everything. Cook everything as close to service as possible. Set it into the hot box ready for the guests. Then leave. Drive to my second event. And cook another dinner.
I contacted my second client and asked whether we could push their service back by 1 hour. Thankfully, they agreed.
The first client gave me the key-box code. I arrived at the property. Let myself in. And started cooking. No brigade. No sous chef. No backup. Just me in somebody else’s kitchen watching the clock.
By around 17:00, everything was cooked fresh. Into the hot box. Ready for their 18:00 service.
The client arrived back around 17:30. She looked at everything I’d managed to get done and seemed genuinely surprised. Everything looked good. Everything was ready.
I explained what needed doing. Then I got back in the car. Because my day wasn’t finished. I still had another event to cook.
The second group were brilliant. They were patient. They understood the situation. Everything was being cooked from scratch, so there were around 25 minutes between courses. Nobody made it difficult. Nobody made me feel like I’d ruined their evening.
They enjoyed themselves. When I left, they gave me a warm goodbye. I was exhausted. But we’d done it. Both events had happened. Nobody had been cancelled.
Then, around 21:30, my phone went. It was a message from the first event. The food was amazing. Everyone loved it.
That’s the message you want. After the chaos. After the stress. After trying to be in 2 places at once. We’d pulled it off.
I went home thinking I’d somehow rescued what could have been a complete disaster.
Then Sunday came. The second event paid in full. 5-star review. Brilliant.
Then I heard from the first event. They wanted compensation. Because the situation had inconvenienced them.
And that one got to me. Not because of the money. It wasn’t about the fucking money.
It was about the fact that sometimes people don’t see what happened behind their dinner.
I could have cancelled. Instead, I found a way. I could have said: ‘Sorry, there’s been an emergency. You’re on your own.’ Instead, I got into that property early, cooked their food, made sure everything was ready, then raced across to another event and did it all again.
And they’d already messaged me saying the food was amazing. But somehow the conversation still ended up being about compensation.
That’s hospitality. You can solve 10 problems nobody knows existed… and occasionally the only thing someone remembers is number 11.
I’m not writing this because I think customers should accept bad service. They shouldn’t. If you pay for something, you deserve what you’ve paid for.
But I do think sometimes we forget something very basic. The people serving you are human beings.
Chefs have emergencies. Waiters have families. Bartenders have bad days. Someone cooking your anniversary dinner might have something happening in their own life that you know absolutely nothing about.
And they’re still standing there trying to make your night special.
That weekend I was awake from around 06:00 until I finally got home at approximately 01:00.
And I’d do it again.
Because that’s what this industry has drilled into me. Find a solution. Get the food out. Don’t let the customer see the chaos. Keep moving.
I’ve spent more than 20 years doing that. The industry has battered me. Burned me. Bruised me. Tested me. And somehow I’m still standing.
Maybe that’s the part of being a chef people don’t see. We don’t develop thick skin. After long enough in this industry… you develop fucking titanium.
Jonathan Bradley